Customer Service Duty Officer Jobs in

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    Qatar Airways - Doha, Qatar - in the world, Qatar Duty Free operates from the new Hamad International Airport (HIA). HIA is also home to the newly created QDF Food & Beverage Division which will set new benchmarks in airport hospitality. Department: The Customer Service Officer will control and administer the company's Customer feedback in order to ensure that feedback is objectively investigated, analyzed and responded to, to secure goodwill of the Customer and maintain image of QDF as a Customer driven organization.... Analyze collective feedback on a daily basis and recommend ways and means of overcoming Service shortfalls. Person: You will be responsible to carefully study reports generated from concerned departments internally to establish root cause and measures to avoid recurrence and take full ownership of Customers' problems and ensure complete Customer satisfaction of problem resolution. Manage a comprehensive database of every Customer's feedback and generate a monthly report along with statistics... - Permanent - Full-time Related Jobs



    Qatar Airways - Doha, Qatar - is essential to why we are one of the finest and fastest growing airlines in the world. We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income. About Your Job: You will be responsible for the day-to-day operations and ensure that there is continual communication and liaison with the airport Service providers. Being responsible for the overall control of your shift, you will ensure punctuality and safety of all Qatar... Airways Operations. A person of action is key to success in this role! Your ability to multitask will be put to the test as you manage and organise the relations between airport Service providers and users, ensuring workloads and resources are managed for optimum performance. About You: You will need to possess strong leadership skills, as you oversee the daily operations on your shift, supporting and monitoring your colleagues, providing clear and concise communication to all units of the Hub... - Permanent - Full-time Related Jobs



    Qatar Airways - Doha, Qatar - to baggage handlers/loaders, aircraft cleaners to equipment operators, and drivers to Customer Service agents. About Your Job: Reporting to the Cargo Supervisor / Duty Officer- QAS Cargo, and assists with Cargo handling and processing at the warehouse facility with adherence to Standard Operating Procedures. He/ She must ensure that the Customer's requirements are met and when possible to the most favourable level of Customer satisfaction and Service quality. This position requires a combination... of physical capabilities and mental capacity. Safe practices are a priority and all rules and procedures must be adhered at all times. The applicant should be able to handle and resolve queries, create and maintain files and records, drafts internal and external department correspondence and implement cargo handling procedure based on Service level agreement with Customer queries About You: The applicant must have Secondary education Diploma or equivalent College Diploma with at least 03 years... - Permanent - Full-time Related Jobs



    Qatar Airways - Doha, Qatar - is essential to why we are one of the finest and fastest growing airlines in the world. We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income. About Your Job: You will be responsible for the day-to-day operations and ensure that there is continual communication and liaison with the airport Service providers. Being responsible for the overall control of your shift, you will ensure punctuality and safety of all Qatar... Airways Operations. A person of action is key to success in this role! Your ability to multitask will be put to the test as you manage and organise the relations between airport Service providers and users, ensuring workloads and resources are managed for optimum performance. About You: You will need to possess strong leadership skills, as you oversee the daily operations on your shift, supporting and monitoring your colleagues, providing clear and concise communication to all units of the Hub... - Permanent - Full-time Related Jobs



    Qatar Airways - Doha, Qatar - to baggage handlers/loaders, aircraft cleaners to equipment operators, and drivers to Customer Service agents. About Your Job: Cargo Supervisor - QAS Cargo Reporting to the Cargo Duty Officer / Duty Manager- QAS Cargo, and support in establishing and providing Cargo Operational Standards, recommends practices in order to deliver quality Service in accordance to Customer requirements, ensuring safety, monitor and measure processes against policies, conduct quality audits and report results..., take actions for continual improvement for ensuring smooth running of the day to day operations of the Cargo Terminal. The applicant should be able to control, guide, coach, organise and supervise the staff under their jurisdiction and ensure that QAS Cargo provides total Customer satisfaction with Service quality excellence consistently. About You: The applicant must have a Bachelors degree in a relevant discipline and/or equivalent experience with at least 05 to 07 years experience in Air Cargo... - Permanent - Full-time Related Jobs



    Doha, Qatar - Responsible for day to day airport operations. Coordinate with ground handling agency to plan and ensure handling of passengers and flights as per standards. Update ground handling manual and prepare timely reports. Impart excellent Customer Service at all contact points at the airport. Build relationship with airport authorities and other government offices. Above job is on the payroll of Cozmo Travel (Air Arabia GSA in Qatar) Skills Graduate 3-4 years airline operations... - Permanent - Full-time Related Jobs



    Doha, Qatar - travel to home country (entire family, as desired). - High-quality accommodations (3-bedroom villa for families; 2-bedroom villa for singles). - Education for dependent children in-country. - Medical and dental insurance. - Five weeks of paid vacation each year. - End-of-Service gratuity The Air Safety Manager is responsible for the administration of the Qatar Air Academy (QAA) (LM) Air Safety Management System (SMS) and functions as the Chairman of the Air Safety Committee. This position... Policy Monitors compliance with applicable regulatory safety standards. Liaison with other Air Safety Organisations, including but not limited to the QEAF, Pilatus, QCAA, UK MAA, CAA, EASA, Industry and relevant Duty Holders. Act as the QAA(LM) focal point for all matters relating to the investigation, reporting and analysis of air safety. Monitoring and conducting trend analysis on the information generated through the relevant incident/occurrence information management systems. Act as the QAA... - Permanent - Full-time Related Jobs